Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bontrade.orders@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At BonTrade, we value your satisfaction and stand by the quality of our handcrafted products. Please note the following guidelines regarding returns and exchanges:

• No Refunds: We do not offer refunds.

• Exchanges Only: Items may be exchanged for another product of equal value.

• Request Window: Exchange requests must be submitted within 21 days of delivery.

• Return Shipping: Customers are responsible for all return shipping costs.

We appreciate your understanding and continued support of our artisan business. Each piece is made with care, and we are committed to ensuring you enjoy your BonTrade purchase.